Avast free forum is a site where users can ask questions about their antivirus software. It offers a variety of resources of tutorials as well as frequently asked questions. The site is easy to use and is regularly updated.
A major player in the security industry, avast has the highest levels of customer support available for its anti-virus software program. The support button on their website and LAPTOP or COMPUTER app gives users access to a helpful FAQ and discussion forums along with premium technical assistance in the event of any problems.
The company also offers a live chat feature for customers who want immediate responses, an email ticketing system that allows for more in-depth inquiries and three 24-hour support lines in the UK, Australia and the U.S. The knowledge base is not extensive, but provides support guides for all its products.
However the customer service isn’t perfect. A joint investigation by PCMag and Hauptplatine discovered that the business shares information about its customers’ location and Internet protocol address with third-party businesses, which could create privacy concerns for certain people. Additionally, its paid plans don’t provide enough extra benefits to warrant the additional cost. Lastly, its forum was recently hacked which allowed hackers to gain usernames, user names, emails and passwords hashed. Fortunately, payment information was not compromised. The company has promised to rebuild the forum on a faster and more secure platform. The company has a written policy on security that says it will not sell or share personal information with third parties without consent.
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